Data Deletion Instructions

This page explains how to delete the data that Yuanfan stores, either for a single social media account or for your whole workspace.

Deleting the data we store does not delete the content you have already published on the platforms, and does not affect the data the platforms themselves store. To delete content on a platform, do so on the platform, or delete the post in the Service's post list (on platforms that support deletion, it is deleted there as well).

1. Disconnect an account in the Service

1. Sign in to Yuanfan and open the Accounts page (账号管理).
2. Open the more actions menu in the top-right corner of the account card, choose Disconnect (解除绑定) and confirm. Only workspace owners and admins can disconnect accounts.

When you disconnect an account, we immediately:

• revoke the access token with the platform (supported for TikTok, YouTube, X, LinkedIn and Reddit; for other platforms, also remove the Service on the platform as described in section 2);
• delete the account's access token, profile, post records, schedules, statistics, comments and messages;
• delete the customer records created from that account's comments and messages. Customer records you entered manually are kept.

2. Remove the Service on the platform

You can also remove the Service's access directly on the platform:

• Facebook and Instagram: in Facebook, go to Settings & privacy > Settings > Business integrations (or Apps and websites), find Yuanfan and remove it. Facebook then notifies us, and we delete the data of the Pages and Instagram accounts connected through your authorization. If you also send a data deletion request when removing the app, we return a confirmation code that you can use to check the progress (see section 4).
• Threads: in Threads, go to Settings > Account > Website permissions and remove Yuanfan. After you remove it or send a deletion request, Threads notifies us and we delete that Threads account's data.
• YouTube: on the Google security settings page, select Yuanfan and remove its access. We delete the channel's data within 7 days after access is removed.
• TikTok: in the TikTok app, go to Settings and privacy > Security & permissions, find the connected apps and remove Yuanfan.
• Other platforms: remove Yuanfan on the platform's authorized apps page.

For platforms that do not notify us, once we detect that the authorization is no longer valid, the account's data is deleted automatically if it is not reconnected within 30 days (6 days for YouTube).

3. Close your workspace

To delete your whole workspace, the workspace owner should email support@yuanfan.example with the workspace name and the phone number used to sign up. After verifying your identity, we delete all data of the workspace within 7 days, including members, social media accounts, posts, media, customer records and reports, and let you know by email. Orders and invoices are kept for the period required by law.

4. Check the status of a deletion request

Each data deletion request sent from Facebook, Instagram or Threads gets a confirmation code. To check its status, email the code to support@yuanfan.example and we will reply with its status and completion time.

5. Contact us

If you have any questions about data deletion, contact us:

• Email: support@yuanfan.example